Dental laboratories and dentists have a symbiotic relationship. Without each other, neither would be able to reach their common goal of meeting dental patients’ needs. If you’re a dental lab owner who wants to keep dentists satisfied, keep reading.
Relationships Between Dental Labs and Dentists
The relationship between dentists and labs is a notoriously delicate one. Whether you are a dentist or a dental lab owner, you surely realize that this relationship is extremely important. Without a solid dentist/lab relationship, running an efficient practice becomes difficult and is not nearly as enjoyable. A good working relationship makes the process smoother and more profitable for everyone.
Tough Times Create Tougher Competition
In the hyper-competitive market that emerged with The Great Recession, there is increased pressure on both the dental practice and the dental lab to operate as efficiently as possible while still providing great service and a quality product.
While an increase in dental labs and dental practices may signify an increasing need in the market for dental services, now more than ever it is difficult for both dental labs and dentists to differentiate and position themselves. This is yet another reason why dental labs and dentists need to take advantage of their symbiotic relationship and work together to provide dental patients with the dental services they so heavily rely on.
How Dental Labs & Dentists Can Keep Dental Patients Happy
In order for dental labs and dentists to keep patients satisfied, they need to keep dental patients’ needs at the forefront of everything they do. So how can dental labs work with dentists to keep dental patients happy? Make communication easy, honest and enjoyable.
Easy communication means not only making it easy for your dentists to contact your dental lab, but by taking the lead to ask important questions and actively listen to what your dentists say. Be upfront about which dental services your dental laboratory can and cannot provide, and within what time frame, otherwise your risk ruining your dentist’s relationship with their patient. Finally, keep communication enjoyable by checking in with your dentist about the quality of service received. Bonus: opening your dental laboratory to honest feedback will enable you to improve and continue satisfying your clients.
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